Engineering 10 min read
The continuous flow of weekly planning
Strategy and planning are the heart of great leadership and management. Why? Because a goal without a plan is just…
Engineering
If shipping is your heartbeat, you're in the right place
Engineering 7 min read
Building autonomously: Improving our production systems in small steps
At Intercom, we have a few values that underpin our engineering culture – moving fast but optimizing for the long…
Engineering 30 min listen
Jean Hsu on people-centric management
When it comes to the importance of good people management, one data point speaks loudly above the rest. That is, people leave managers not companies.
Engineering 9 min read
Choosing the right internship can turbocharge your career
An internship represents your first steps from the world of college to the world of work, but we often don’t…
Engineering 6 min read
Making some wiggle room for engineering innovations
How do you find the space to take on high-risk, high-reward projects, especially when it involves a system the whole…
Engineering 5 min read
Take pride in your work and the process will follow
Process is important for any startup. But process is a means to an end. It’s never the end product. I…
AI & Automation 32 min listen
Intercom’s Fergal Reid on the product implications of AI and machine learning
Somewhere between the media hype and command line interfaces, machine learning and AI do represent the opportunity to build better products.
Engineering 2 min read
When your company grows, it’s time for you to grow too
In some of my previous workplaces, it was quite common among engineers to hear that the company was growing too…
Engineering 5 min read
Why you should have skin in the engineering game
On my way to becoming a product engineer with Intercom I took an unusual diversion for a few years –…
