Engineering 5 min read
A future without code
“What hath God wrought?” was a message that reshaped the world as we know it. Transmitted by Samuel Morse in…
Engineering
If shipping is your heartbeat, you're in the right place
Engineering 5 min read
Elasticsearch at Intercom
Intercom allows our customers to store custom data about their customers. This data is incredibly free-form and ranges from integer values to large tracts of text. Here’s what we learnt as we started heavily using Elasticsearch to access that data.
Engineering 6 min read
Why continuous deployment just keeps on giving
Deploying new code quickly and automatically is fundamental to how we build product at Intercom. We’ve been doing it since…
Engineering 10 min read
How we hire engineers: Culture contribution
How do we know someone will have a positive impact after we hire them? We don’t, but we try hard to figure it out in advance.
Engineering 10 min watch
Do what matters, not what’s shiny and new
When considering the next improvement in your infrastructure, it’s easy to forget that significant business value can be created by…
Engineering 10 min watch
Engineering principles: building real-time Intercom
A core value of Intercom’s engineering culture is to run less software. It helps avoid what Jeff Bezos at Amazon…
Engineering 10 min read
9 tips to attract top engineers
One of the most frustrating aspects of hiring great people to my team was poor timing, or so I thought….
Engineering 14 min watch
Analyze the recipe when you bake a failure cake
Fundamentally software engineering is about managing complexity and as sure as night follows day catastrophe follows complexity. That’s the conclusion…
