If shipping is your heartbeat, you're in the right place
Engineering 7 min read
At Intercom, we’re focused on the future, and we’re taking bold steps to get there. But when we make technical decisions, we like to be conservative.
Engineering 4 min read
How do you keep your business secure and also build and maintain the trust of your customers? Learn how to best secure your Intercom workspace and ensure you keep that data safe.
Engineering 9 min read
At Intercom we focus on customer experience above all – our service’s availability and performance is our top priority. That requires a strong culture of observability across our teams and systems.
Engineering 3 min read
Intercom is excited to sponsor a new equity, diversity, and inclusion scholarship for students of the University of Limerick’s Immersive Software Engineering course.
Engineering 8 min read
As an Intercom engineer, you’re given all the support you need to make a real impact, fast. Here, we explore what makes engineering at Intercom different.
Engineering 5 min read
Without rock solid availability, nothing else matters. That’s why we have been continually investing in our people, systems, and processes to maintain Intercom’s high standards of availability.
Engineering 7 min read
In December, we announced European data hosting, the result of one of Intercom’s biggest ever infrastructure projects. We’re continuing to expand Intercom globally, and these five lessons we learned while building out the infrastructure will be invaluable.
Engineering 19 min listen
The phrase “women in tech” has become a catch-all label, used to describe everything from the problem, to the solution, to the community. But what does it mean for the women working at Intercom?
Engineering 5 min read
We’re delighted to announce that we now offer European data hosting – allowing your most important data to remain entirely in Europe