Engineering 5 min read
Managing infrastructure costs as your company grows
As your company grows, so do your infrastructure costs. How can you maximize your returns while scaling your infrastructure to meet demand?
Engineering
If shipping is your heartbeat, you're in the right place
Engineering 38 min listen
Calm’s Will Larson on how to build a technical leadership career
There are plenty of resources and advice on the engineering management career path. But what if the manager role is not for you? Calm’s Will Larson chats about growing as an engineering leader.
Engineering 8 min read
Search at Intercom: Building our Elasticsearch cloud on AWS
At Intercom, we rely on Elasticsearch as a core technology to power key parts of our platform. But how do we make it a seamless experience for our product teams? Here’s how we run our search infrastructure on AWS.
Engineering 13 min read
10 technical strategies to avoid when scaling your startup (and 5 to embrace)
From premature optimization to over-engineering solutions for your product, it’s easy to get caught up making technology decisions that slow you down instead of speeding you up.
Engineering 1 min watch
The importance of process: How we scale sustainable engineering processes at Intercom
Defining processes to enhance team performance and alignment is critical as companies grow. Here’s how we sustainably scale our engineering processes to streamline workflows and increase efficiency.
Engineering 9 min read
Building for the long-term: How we future-proofed our database architecture
When Intercom reached a certain size, it became clear that we needed to address database scaling issues. This is how we navigated the complex process of migrating to sharded databases.
Engineering 9 min read
Better engineering through management – the surprising benefits of becoming a manager
For many engineers, making a move into people management can feel like a fork in the road – but at Intercom, it isn’t an irreversible choice in your career path. Here’s why we think management can actually make you a stronger engineer.
AI & Automation 12 min read
Building Resolution Bot: How to apply machine learning in product development
Building Machine Learning into viable products is a very different process than usual product development. Here are the key lessons we learned when we built Resolution Bot.
Engineering 7 min read
Four steps to building engaged engineering teams
Engaged teams are the backbone of a healthy organization. Here are four lessons I’ve learned the hard way on about how to build engaged teams (as well as how not to build them!).
