Engineering 6 min read
Cultivating a robust app ecosystem
Building an app ecosystem is a big challenge, but what does the long, hard work of tending that ecosystem look like? Here’s how we keep our Intercom App Store robust and thriving.
Engineering
If shipping is your heartbeat, you're in the right place
Engineering 15 min read
The evolution of Ember at Intercom
The success and growth of companies can be deeply intertwined with the technology they use in their stack. We reveal how our use of Ember has evolved to fuel Intercom’s rapid growth.
Engineering 6 min read
Building an API for powerful customer data analysis
Accurate, robust, usable search is what makes all your customer data an asset rather than a hindrance – here’s how we have improved search in our brand new API v2.0
Engineering 6 min read
Making our user storage more scalable and secure
Managing user storage is the foundation of the Intercom platform and requires constant evolution. Learn how we scaled our user base and made it more secure.
Engineering 5 min read
When should engineering managers write code?
Engineering managers have to focus on maximizing the impact of their team – but when does that include writing code?
Engineering 5 min read
How we built a component API for interactive data visualizations with Ember
At Intercom, one of our core principles is to run less software, which involves using standard technology. By doing so,…
Engineering 6 min read
Overcoming uncertainty: Why we need to redefine confidence for the workplace
Confidence is central to success in the workplace, but how do we cultivate a healthy sense of confidence in ourselves? Let’s start by understanding it properly
Engineering 32 min listen
Intercom on Product: The principles behind how we build
Des Traynor and Paul Adams discuss the principles we use to guide us as we build great product. Helping us to encode our successes and avoid mistakes, our principles are the foundations on which we build.
Customer Engagement 27 min listen
New Relic’s Mark Weitzel on creating open developer communities
With more and more businesses going digital, developers are gaining an increasingly important seat at the table. Mark Weitzel shares his experience with building strong developer communities.
