If shipping is your heartbeat, you're in the right place
Engineering 9 min read
Every engineering organization is faced with the same question – what do you do when the unexpected happens and something goes wrong? Here’s how we implemented a brand new incident management process during a critical event at Intercom.
Engineering 8 min read
Check out how we improved load speed for our Messenger application by leveraging webpack bundler features to optimize its bundler file size.
Engineering 7 min read
Making the web truly accessible for everyone depends on sweating a lot of details, and when you get those details right, the benefits can be felt far and wide.
Engineering 8 min read
At Intercom, we rely on Elasticsearch as a core technology, which made the task of upgrading with zero disruption to our customers all the more challenging. Here’s how we did it.
Engineering 3 min read
Last week, we launched the new Intercom.com and shared the process and thought behind our new design. In addition to…
Engineering 11 min read
If you are a graduate software engineer and preparing for your first job interviews, here are some tips that you can use to set yourself up for success.
Engineering 19 min watch
To move quickly towards a mission, the core attributes of product teams – strategy, design and engineering – need to be well aligned. But how do you achieve that alignment and what happens when you don’t?
Engineering 8 min watch
Product Engineer Serena Fritsch discusses the easy mistakes you can make when building product and why doing it well requires a deep empathy for your users.
Engineering 4 min read
DynamoDB Streams are built to capture table activity, and their integrated AWS Lambda triggers easily enable us to visualize updates in objects, which was useful when building our User History Tool for our Customer Support team.
