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Engineering 8 min watch
The key to having impact as an engineer? Empathy
Product Engineer Serena Fritsch discusses the easy mistakes you can make when building product and why doing it well requires a deep empathy for your users.
If shipping is your heartbeat, you're in the right place
Engineering 8 min watch
Product Engineer Serena Fritsch discusses the easy mistakes you can make when building product and why doing it well requires a deep empathy for your users.
Engineering 4 min read
DynamoDB Streams are built to capture table activity, and their integrated AWS Lambda triggers easily enable us to visualize updates in objects, which was useful when building our User History Tool for our Customer Support team.
Engineering 5 min read
As a manager, taking over an existing team poses some unique challenges – the cogs are already spinning and you don’t have deep context about anything. Here are some tips on how to get up to speed, fast.
Engineering 9 min watch
When trying to solve a problem, it can be tempting to build a sophisticated, elegant and complex solution. But that unnecessary complexity can lead to just as complicated issues. We think boring software is better, and here’s why.
Engineering 4 min read
When faced with the opportunity to uproot your life and take an opportunity in a new city or new country, there is a lot to weigh up. Here are the most important factors to consider, from someone who recently moved countries to work at Intercom.
Engineering 13 min read
We believe internet businesses should be able to communicate with everyone, regardless of how their visitors interact with the web. Here’s a behind-the-scenes look at how made our web Messenger accessible.
Engineering 7 min read
Developing APIs to support developers building on top of our fast growing products comes with a lot of challenges. At Intercom, we have now introduced API versioning to enable us to improve and iterate on our platform more dynamically and safely.
Engineering 4 min read
Back in April, we released our biggest ever update to our Messenger – we completely rethought how a messenger designed…
Engineering 4 min read
Deadlines can feel stressful, constraining and often arbitrary, but when building product, delivery dates help engineering teams stay focused, aligned and driven. That’s because, in the fight against distraction, deadlines are the most effective weapon.