Engineering 3 min read
Building on your trust: Announcing SOC 2 compliance
Intercom is proud to announce that we have passed our recent SOC 2 audit and have been awarded a SOC2 Type 2 report covering “Security and Availability Principles”
Engineering
If shipping is your heartbeat, you're in the right place
Engineering 4 min read
Break point: Product engineers and the pursuit of speed and safety
How do we get the right balance between shipping safely and shipping fast?
Engineering 39 min listen
Reddit’s Nick Caldwell on engineering leadership
Reddit’s VP of Engineering, Nick Caldwell discusses the differences between management and leadership, fostering diversity in tech, and more.
Engineering 29 min listen
Edmond Lau and Jean Hsu on engineering more leaders and better working relationships
As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck.
Engineering 4 min read
Smells like team spirit – what sports and engineering teams have in common
There is something unique about the joy of being on a high-functioning, high-achieving team – and that goes as much for a sporting team as a professional one.
Engineering 4 min read
Is machine learning hard? Not always
There’s a common misconception that you have to be an AI wizard or mathematician to use machine learning in your…
Engineering 5 min read
Passing the GDPR test; or how we learned to stop worrying and love the EU
The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on…
Engineering 5 min read
Making the transition from consultant to product engineer
Those unfamiliar with what product engineers do could be forgiven for assuming that it’s all broadly the same job. After…
Engineering 5 min read
Learning by fixing — the value of triage engineer rotations
Breaking things and fixing them again is one of the best ways to learn. I learned this lesson early, thanks…
