The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Intercom support leaders break down key insights from Intercom’s 2025 Customer Service Transformation Report, exploring how AI is reshaping support teams, driving efficiency, and elevating customer experiences.
Customer Service 38 min listen
Emily Lampert, Head of Product Support at Anthropic, discusses why Anthropic chose to partner with Intercom and how they balance automation with human expertise.
AI & Automation 6 min read
It might seem easy to build your own AI agent, but can you build something best-in-class? Building your own solution requires constant iteration, substantial resources, and typically delivers lower ROI than buying a pre-built AI agent like Fin.
AI & Automation 48 min watch
Renowned tech analyst Benedict Evans joins us to unpack the latest AI shifts, from DeepSeek’s rapid rise to the ongoing debate between deterministic and probabilistic AI.
AI & Automation 6 min read
AI has forever changed customer service; we’ve moved beyond trends and into a transformed world of AI-first CS. Learn how to thrive in this new era.
AI & Automation 24 min watch
The open questions raised by the rise of AI are now getting answers. Discover how AI went from possible to inevitable to certain.
AI & Automation 9 min read
With AI transforming customer support, organizations must prioritize data protection. Learn how we’ve built our AI products with security-first principles to safeguard customer information while delivering exceptional service.
Customer Service 2 min read
In our latest “Response Time” interview, we ask Kostas Sveronis, Technical Support Manager at Yodeck, about the essence of great customer service, and more.
Customer Service 27 min watch
Constantina Samara, Head of Customer Support at Synthesia on how her background in psychology informs her approach to AI-driven customer service and how Synthesia is leveraging AI to enhance both support efficiency and the customer experience.
AI & Automation 5 min read
Discover how Intercom’s next-gen customer service AI agent Fin empowers eCommerce companies to scale support, drive conversion rates, and boost brand loyalty.
