Customer Engagement 3 min read
Q&A: How to get better at public speaking
This week, one of our readers emailed us to ask: “What advice would you give someone who’s just getting started…
Customer Engagement
Best practices to attract, engage, and retain discerning consumers
Customer Engagement 4 min listen
2016 on Inside Intercom
Over the past year, we’re proud to have increased the frequency of publication on Inside Intercom without dropping the standard….
Customer Engagement 6 min read
Successful customer onboarding never stops
As your product evolves and changes over time, you’ll invest money and time in new features, big product launches and…
Customer Engagement 7 min read
Reduce churn by re-engaging your customers
Churn is one of the most important metrics tracked by today’s startups. But also one of the most misunderstood. We’re…
Customer Engagement 3 min read
Q&A: How do you decide what to write?
Given that we’ve invested so heavily in content over the years, we’re often asked about what this looks like day-to-day….
Customer Engagement 4 min read
5 simple messages to engage your customers
If you’ve never designed a messaging schedule for a product or app, there’s always low-hanging fruit and quick wins.
Customer Engagement 3 min read
How to send good email – opens, clicks, conversions
A badly-written email is about as effective as a love letter addressed “To whom it may concern.” Don’t waste your…
Customer Engagement 6 min read
Prioritizing product announcements in a SaaS world
When everything you ship presents a marketing opportunity, there’s a tendency to announce everything. Don’t do it. We’ve all heard…
Customer Engagement 3 min read
In praise of editing
At Intercom we’re lucky to work with many, many talented engineers, designers and researchers. The best editors serve as proxies…