Customer Service
8 min read
Intercom’s 2024 in review
From hosting our first-ever customer service summit to launching Fin 2, 2024 has been a transformative year at Intercom. Here’s a roundup of our highlights.
News & Updates
All the latest news and updates about Intercom – the product, the company and the people
Latest
AI & Automation
49 min watch
Meet Fin 2: Watch the launch of our next-generation AI Agent
Customer Service
3 min read
Announcing Pioneer, Intercom’s first ever AI customer service summit
Customer Service
16 min watch
Watch our Fin AI Copilot launch event
Customer Service
4 min read
Introducing Fin AI Copilot: Increase agent efficiency by 31%
Customer Service 2 min read
Announcing our latest guide: ‘The New Economics of Customer Service’
Using AI, businesses can now achieve better, faster, and cheaper customer service. Here’s everything you need to know about the new economics of CS in one comprehensive guide.
AI & Automation 18 min watch
Off Script: Brian Eno and Stephen Fry take on AI
In this special episode of Off Script, musical pioneer, visual artist, and activist Brian Eno and award-winning actor, author, and comedian Stephen Fry discuss how AI is transforming our world.
AI & Automation 5 min read
Fin 2: The first AI agent that delivers human-quality service
Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.
AI & Automation 2 min read
Fin 2: Powered by Anthropic’s Claude LLM
Fin 2 now runs on Anthropic’s Claude, a cutting-edge LLM which provides the levels of intelligence, performance, and reliability that lets us deliver even more value to our customers.
Customer Service 8 min read
Pioneer 2024: Intercom’s first ever AI customer service summit, in summary
Check out all the news, highlights, key sessions, and product announcements from Pioneer 2024, Intercom’s first ever AI customer service summit.
Customer Service 14 min watch
Built for You: Fin is now available over email
In this month’s Built For You broadcast, our Fin AI Agent goes multichannel, and we reveal a series of improvements to Tickets, Phone, Reporting, and Workflows.
