News & Updates 32 min listen
Inside Intercom X Black Tech Unplugged
On this week’s show, we’re partnering with a podcasting peer, Deena McKay, creator and host of Black Tech Unplugged.
News & Updates
All the latest news and updates about Intercom – the product, the company and the people
News & Updates 4 min read
Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale
We’re constantly listening to your feedback and have built 45 features so far this year to help you stay close to your customers.
News & Updates 4 min read
Measuring proactive communication in COVID-19 conversations
Right now, businesses are not just waiting for their customers to check in – they’re leaning on automation to proactively communicate with them. Here’s what our data shows.
News & Updates 5 min read
Hey, partner! Introducing new programs for app and service partners
Partner with Intercom and grow your business. The App Partner Program and the Service Partner Program are here to help all of us work more closely together.
Engineering 7 min read
Building Intercom from home: Software delivery in challenging times
How do you ensure reliable software delivery right now, when your teams are suddenly distributed and your customers are facing new issues? The answer, we found, was by relying on our principles and processes rather than trying to reinvent the wheel.
Customer Service 10 min read
Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT
How has the coronavirus outbreak impacted customer support teams? We surveyed 400 support leaders and interviewed more to find out how they’re caring for their customers and their teams – in a crisis.
News & Updates 3 min watch
How Hiyacar is building a community with Intercom
Peer-to-peer car sharing service Hiyacar has made its service free to NHS workers and other key individuals providing COVID-19 relief. Learn how they’ve managed close to 100,00 conversations with their customers in the past two years using Intercom.
News & Updates 3 min read
Reading list: Lessons learned about people management
People management is one of the hardest and most critical parts of running any business. Here, we share some insights we have published over the years.
News & Updates 1 min read
Intercom’s response to the spread of COVID-19
At this unprecedented and uncertain time, we’re sharing how we’re keeping Intercom’s staff and their families safe from the spread of COVID-19.
