News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published May 1, 2025 4 min

Introducing MCP: A new way to connect Fin and your customer data to your business tools

Introducing the Model Context Protocol (MCP)

Published Apr 29, 2025 2 min

Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification

Building trust through responsible AI

Published Mar 19, 2025 4 min

Built For You Spring ‘25: The future of customer service is calling

Built For You Spring '25 Blog Hero

Published Dec 18, 2024 9 min

Intercom’s 2024 in review

Published Oct 10, 2024 9 min

Pioneer 2024: Intercom’s first ever AI customer service summit, in summary

Pioneer 2024 highlights – Paul Adams

Published Oct 10, 2024 49 min

Meet Fin 2: Watch the launch of our next-generation AI Agent

Paul Adams Pioneer Fin 2 Keynote

Published Oct 10, 2024 3 min

Fin 2: Powered by Anthropic’s Claude LLM

Paul Adams Intercom Anthropic at Pioneer 2024

Published Oct 10, 2024 6 min

Fin 2: The first AI agent that delivers human-quality service

Announcing Fin 2, the best AI Agent for customer service

Published Sep 12, 2024 14 min

Built for You: Fin is now available over email

Intercom Built for You September Hero – Olivia Singarella

Published Sep 4, 2024 3 min

Announcing Pioneer, Intercom’s first ever AI customer service summit

Intercom Pioneer 2024 AI Customer Service Summit