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News & Updates 44 min listen
Panel discussion on raising capital
With several billion dollar investments under their belts, Mamoon (SocialCapital) and Ethan (Bessemer Venture Partners) are two of Silicon Valley’s most…
All the latest news and updates about Intercom – the product, the company and the people
News & Updates 44 min listen
With several billion dollar investments under their belts, Mamoon (SocialCapital) and Ethan (Bessemer Venture Partners) are two of Silicon Valley’s most…
News & Updates 44 min listen
Bessemer have invested in billion dollar companies such as Pinterest and LinkedIn, while Ethan himself has led investments in Twitch,…
Customer Service 1 min read
Today we released our third book, Intercom on Customer Support. It explains how we think about customer support, and the…
News & Updates 18 min listen
He’s a partner and co-founder at SocialCapital, Intercom’s lead Series A investor, and an early-stage investor in Box, Yammer, and…
News & Updates 5 min read
Building a sound, intuitive message editor for use everywhere in Intercom proved to be a much more challenging, time-consuming, and…
News & Updates 5 min read
Summer months can often slow down production as we trade in our desks for a sandy beach, but not at…
News & Updates 8 min read
We recently created a feature in Intercom that none of our customers were asking for – video replies. I explained why…
News & Updates 3 min read
If software is eating the world, then platforms are the cutlery. The Platform team at Intercom is dedicated to ensuring…
News & Updates 4 min read
Many of our customers spend their entire working day in Intercom, switching between the inbox, user list, and user profile…