All the latest news and updates about Intercom – the product, the company and the people
News & Updates 7 min read
Check out these highlights of what we’ve built for you in 2022 – including new features from our industry-leading Inbox to Intercom messages in Instagram.
News & Updates 5 min read
We’ve entered a new era of support, and customer expectations are rapidly evolving. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.
News & Updates 5 min read
This month, we’ve been working on email, security, and tooltips – and that’s just the beginning. Welcome to the November edition of Built for You.
News & Updates 2 min read
Our teams are dedicated to ensuring that Intercom achieves the scale, reliability, interoperability, and world-class standards of privacy and compliance that our customers need to deliver a stellar customer experience.
News & Updates 52 min watch
We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet.
News & Updates 31 min listen
The best way to engage with your customers is by delivering the right message, to the right person, at the right time. Meet the five new product innovations that will help you achieve that.
Customer Engagement 5 min read
We’ve just announced some of our most exciting products and features yet – taking our Engage solution to the next level.
Customer Service 4 min read
Customer expectations are higher than ever, and businesses are struggling to keep up with the changing landscape of customer support. Today at New at Intercom, we unveiled a host of exciting new products and features to help you and your team to build deeper, stronger relationships with your customers.
News & Updates 2 min read
Today, we announced that Eoghan McCabe, Intercom’s chairman, co-founder and former CEO, is returning to lead the company as CEO. Karen Peacock is stepping down as CEO and transitioning to an advisory role to support through the transition.
