The Intercom Blog - Articles on Customer Support, AI, & Product

The case for sales reps as project managers

Most startups, particularly in the B2B space, start to gain traction by selling their product to other startups or smaller…

Account Executive, Intercom

A UX designer by trade, he is regularly publishing detailed onboarding teardowns of everything from productivity tools like Asana and Trello…

Former Senior Editor, Intercom

When everything you ship presents a marketing opportunity, there’s a tendency to announce everything. Don’t do it. We’ve all heard…

Former VP of Commercial Product Strategy, Intercom

Messaging looks set to disrupt the computing landscape but not for any of the reasons you might expect. Chat’s threaded…

Former Director of Design, Intercom

Engineering 30 min listen

Darragh joined Intercom in early 2012 as a product engineer and our second outside hire. Fast forward to today, and he’s…

Co-founder & Chief Strategy Officer, Intercom

The shift away from one-time transactions toward recurring revenue has made user onboarding the critical step in scaling a product…

Co-founder & Chief Strategy Officer, Intercom

Our story begins in 1950 in Minneapolis, Minnesota, when five brothers sat around a conference room table trying to build…

Former Senior Product Manager, Intercom

Engineering 10 min watch

If your Facebook News Feed looks anything like mine, then it’s filled with short, snappy recipe videos. You can watch…

Former Director of Engineering, Intercom

There was a time when I viewed designers with the same scepticism as I viewed homeopathy. When I pictured designers…

Senior Machine Learning Engineer, Intercom