Product & Design 35 min listen
Trello’s Michael Pryor on building a mass-market product
Michael is the CEO at Trello, the beloved visual collaboration tool that now has more than 16 million users. Trello…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 3 min read
What is a product manager and what do they do?
We often get questions from readers about business, startups, product management, customer support and more. And one question that our…
Customer Engagement 3 min read
In praise of editing
At Intercom we’re lucky to work with many, many talented engineers, designers and researchers. The best editors serve as proxies…
Product & Design 4 min read
Closing the gap between data and product development
Our product analytics team are creatures of habit: every morning we go to the same coffee shop. The barista recently…
Product & Design 30 min listen
Val Head on interface animation
Val Head is aiming to change that. A designer specializing in web and UI animation, Val is both a speaker…
Product & Design 2 min read
When big meetings are better
In the early days of Intercom we obsessed about how many people were in meetings and constantly optimised for efficiency,…
Product & Design 11 min watch
Finding jobs your product is used for
At Intercom we’re big believers in using the Jobs-to-be-Done framework to help us innovate and build the features that our…
Sales 2 min read
Q&A: How do you find your first 100 paying customers?
Last week, we asked our readers to send in their questions about business, startups, product management and more. We got…
Product & Design 37 min listen
Hunter Walk on product management
Hunter Walk knows what it takes to scale a world-renowned product. During his tenure as Director of Product Management at YouTube, he increased traffic by 40x while growing his product team from three to more than 30. Today Hunter is instilling the lessons learned with promising young founders through his seed-stage venture capital firm, Homebrew.
