The Intercom Blog - Articles on Customer Support, AI, & Product

Empathy: the key to better support content

As your business grows and scales, it’s easy to lose touch with the problems your customers are experiencing, even the…

Director, Customer Engagement, Intercom

It’s easy to assume that solving a real problem with a good product magically creates a successful software business. Sadly that’s never guaranteed.

Co-founder & Chief Strategy Officer, Intercom

Every time a company updates their logo the verdict from the design community is swift and vicious. As soon as…

Former Director of Brand Design, Intercom

Our product teams pride themselves on working in small, autonomous units. Each team has their own roadmap, their own weekly…

Erika is the co-founder of Mule Design, where she directs research, strategy, and information design. She’s has more than 20…

Former Director of Brand Design, Intercom

Seth Godin once said, “Your fair share isn’t going to be yours unless you give the public a reason to…

Former Group Product Marketing Manager, Intercom

Intercom’s mission is to make internet business personal. That’s why we’re expanding to be closer to even more of our…

Former Manager of Customer Support, Intercom

At the Seattle stop on our Inside Intercom World Tour, I invited founders from three of our favorite local startups…

Former Editor, Intercom

Let’s face it, no one likes to be interrupted. But whether it’s on our phones, on websites, or even inside…

VP Product, Intercom