Product & Design 5 min read
Design how you design
Whether you are a designer, engineer, or product manager, you have to work with others to iterate and execute. But…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 7 min read
Behind the messenger: making messaging human
The first wave of the internet was deeply impersonal. It enabled immediacy, scale, and access. But anonymity ruled – it…
Customer Engagement 32 min listen
Intercom’s Matt Hodges on product marketing
As Intercom’s original marketer, Matt has been instrumental in shaping our go-to-market strategy around the Jobs-to-be-Done methodology and scaling marketing within…
News & Updates 5 min read
Announcing the new Intercom Messenger
Our new messenger marks the culmination of a year’s worth of work. We’re announcing our new messenger to help businesses…
Sales 3 min read
How people buy your product
Marketing works best when it connects your customer’s description of their problem with your product. But not all your customers…
Customer Engagement 4 min read
How we redesigned our blog, Inside Intercom
We pride ourselves on the fact that Intercom has become synonymous with high quality design and content. But we never…
Product & Design 22 min listen
Inside Intercom Toronto startup panel
At the Toronto stop on our Inside Intercom World Tour, I invited leaders from three of our favorite area startups…
Product & Design 14 min watch
Ways to think about customer onboarding
Onboarding new users is one of the most important jobs for any product. No matter what you’ve built, or how…
Customer Engagement 5 min read
5 messages for every onboarding campaign
Most of the writing on onboarding focuses exclusively on what’s happening on the interface. Advice on modals, tooltips, and gestures…
