The Intercom Blog - Articles on Customer Support, AI, & Product

Content as a growth engine for your business

Would anyone argue that content marketing can be one of the most cost-effective tools for growing a business? That’s probably why…

Former Director of Content, Intercom

Jason is the co-founder and CEO at Basecamp, a suite of collaboration tools that helps teams work better together, wherever…

Co-founder & Chief Strategy Officer, Intercom

The most powerful thing you can understand when building a product is the motivations behind people’s actions. At Intercom we’re…

Chief Product Officer, Intercom

At the recent Boston stop on our Inside Intercom World Tour, I invited leaders from three of our favorite local…

Former Director of Content, Intercom

Hiring great people is expensive. Losing them because you didn’t provide them with enough support to get up to speed…

Customer Support Operations Engineer, Intercom

Knowing what to charge for your startup’s product is hard, but you should always price for the value it creates…

Product Manager, Intercom

And how do you scale customer support in a two-sided marketplace? At the recent New York stop of our Inside…

Former Editor, Intercom

As a company scales it’s easy for teams to lose sight of who they’re building for. With siloed teams and…

Former Head of Platform Partnerships, Intercom

If you’re not already familiar with Julie from her must-read essays on Medium, you surely know her work. Now in year…

Former Editor, Intercom