Product & Design 6 min read
More than mattresses: using Jobs-to-be-Done research for software
There’s lots of resources for getting started with Jobs-to-be-Done interview techniques. Yet most of these apply to physical products. If…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 1 min read
The first rule of prioritization: No snacking
The best lessons in business come in plain English and speak uncomfortable truths. One such example is something we learned…
Product & Design 20 min listen
Inside Intercom Paris startup panel
At the recent Paris stop of our Inside Intercom World Tour, I brought founders from a few of our favorite…
News & Updates 5 min read
How Smart Campaigns make marketing automation easier
If you’ve used a marketing automation tool to talk to customers, you’re familiar with the frustration of trying to send…
News & Updates 3 min read
Why Facebook and Twitter won’t own messaging
Only a few years ago it seemed like Facebook and Google alone were battling it out to win the social…
Engineering 36 min listen
Poornima Vijayshanker on startup career growth
Poornima’s the founder of Femgineer, an education startup helping tech professionals advance their careers and build great product, while promoting inclusivity…
Engineering 4 min read
The programming of everyday things
Software has become an everyday thing. Our TVs are smart, our thermostats learn our routines and our cars will soon…
Product & Design 36 min watch
Design in the age of entanglement
Design is becoming a rich entanglement of different ideas, technologies, trends, cultures and patterns. And this has a profound impact…
Product & Design 1 min watch
Jobs-to-be-Done: from doubter to believer
Two years ago, I’d never heard of the Jobs-to-be-Done framework. Was it truly a better way to design products and innovate?…
