Product & Design 22 min listen
Inside Intercom London startup panel
At the first stop of our Inside Intercom World Tour, in front of a sellout crowd at The Boiler House…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 5 min read
Principles of bot design
Despite plenty of excitement it’s still unclear how conversational UIs can be made to work in a practical sense. But…
Product & Design 5 min read
There’s no hand off in product design
What makes or breaks a product team? Strong design principles are one. A clear, effective roadmap is another. But one…
Product & Design 33 min listen
Bob Moesta on Jobs-to-be-Done
Working alongside Harvard Business School professor Clay Christensen, Dr. Genichi Taguchi, and other scholars, he and his colleagues at The…
Product & Design 11 min watch
How users understand new products
When you’re building a new product, you need to help customers understand the value your product delivers – fast. Designing…
Customer Engagement 1 min read
Do you really need that meeting?
Good meetings require a few things – an owner, an objective, and an outcome. But an even more fundamental part…
Product & Design 1 min read
New book: Intercom on Jobs-to-be-Done
Today we launched our fourth book, Intercom on Jobs-to-be-Done. It draws together some of the most valuable lessons we’ve learned…
Product & Design 6 min read
Product feedback you can act on
First things first: there is no right way for someone to give feedback. But as a professional designer or developer…
Product & Design 33 min listen
Clearleft’s Andy Budd on designing for users
He co-founded the influential Brighton, England digital product and service design agency, Clearleft, more than a decade ago. Out of…