Customer Engagement 3 min read
Your brand is an experience not a logo
Too often a new logo is seen as the antidote to real company issues, like churn or stagnation. Logos are…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 5 min read
Product managers, you’re not alone
So you’re a product manager. You have a few years or even decades of experience under your belt, a great…
Engineering 5 min read
A future without code
“What hath God wrought?” was a message that reshaped the world as we know it. Transmitted by Samuel Morse in…
Product & Design 4 min read
Get ready for the great rebundling of mobile
Imagine someone trying to sell you a new car without a radio. Or a new smartphone without a camera. When…
Customer Service 35 min listen
CoSupport’s Sarah Hatter on customer support
Sarah Hatter discusses how the world of customer support is evolving, why great support improves product, how to scale an empathetic support culture, and much more.
Product & Design 43 min read
Lessons learned in growing a product
From the moment your beta app lands on Product Hunt you’ll ask yourself what way it should grow. Should we…
Customer Service 2 min read
When the answer isn’t in the data
Easy availability of data has fundamentally changed the game when it comes to validating business activities. But if we’re all…
News & Updates 1 min read
Intercom’s first pitch deck
Yesterday we announced Intercom had raised $50 million in an investment round led by Index Ventures. So today I thought…
Customer Engagement 4 min read
The power of data-informed marketing
Marketers know instinctively their work impacts the bottom line (traffic spikes, growing signups), but they don’t always know which work…
