The Intercom Blog - Articles on Customer Support, AI, & Product

Unicorns don’t exist. Generalists do.

If there’s one thing our industry loves it’s false dichotomies. Should designers learn to code or focus on design? Should…

VP Product Design, Intercom

Before joining Redpoint, Tomasz was a product manager at Google’s AdSense for Social Networks and AdSense International. He’s widely known for his…

Co-founder & Chief Strategy Officer, Intercom

We’re delighted to announce we’re taking Inside Intercom on a world tour, starting in early May. It’s our chance to…

Director, Brand Activations, Intercom

Most product feedback is categorized by what was said, and occasionally who said it. But there’s more to it than…

Co-founder & Chief Strategy Officer, Intercom

Today he leads a team of 70-plus data scientists, analysts, and engineers, who are challenged with empowering more than 2,000…

Former Editor, Intercom

Word of mouth is the first traffic source. You can’t put a price on its value, and it sure as…

Co-founder & Chief Strategy Officer, Intercom

Sales 4 min read

The typical salesperson is more focused on prospecting new clients than driving value for existing customers. By passing off clients…

Account Executive, Intercom

There’s a great Twitter account that parodies dumb tech blog headlines. “Breaking: The Novelty Of Touchscreen Telephones Is Wearing Off.” It’s…

VP Product Design, Intercom

Recently he’s been writing about a new trend at the intersection of brands, bots, apps and AI, where messaging is…

Former Editor, Intercom