The Intercom Blog - Articles on Customer Support, AI, & Product

Product principles: read receipts

When we released our real-time messenger, we tried to push aside the traditional live-chat model, and instead took our cues…

VP Product, Intercom

User onboarding for the first several years of Intercom centered on one action: install a snippet of JavaScript. For our…

Former Director of Engineering, Intercom

When time and resources are at a premium, a little white glove customer support can help VIP customers convert and retain at a higher rate.

Former Senior Customer Success Advocate, Intercom

Before joining Intercom he helped design vacuums at Dyson, helped design Gmail, YouTube and Google+, and then at Facebook he…

Co-founder & Chief Strategy Officer, Intercom

User research at a tech company typically lives within the product team. Researchers work with product managers and designers to…

Former Director of Research, Intercom

Almost every company claims that they want to be innovative and disruptive. But scratch beneath the surface and the claim…

Co-founder & Chief Strategy Officer, Intercom

Continuing a tradition we started last year, we decided we’d head into the holiday period with a look back at…

Former Director of Content, Intercom

Imagine you had the chance to create a new country and needed to design the perfect economy for it. Building…

Former Senior Product Manager, Intercom

The founder of innovation consulting firm Strategyn, he’s helped hundreds of companies create new goods and services using JTBD principles,…

Co-founder & Chief Strategy Officer, Intercom