The Intercom Blog

Published May 3, 2023 4 min

Introducing Workflows – the mission control center for customer service automations

AI and automation will be invaluable partners to support teams in the next generation of customer service. Tod… Read more

Rati Zvirawa Nick Smith

Published May 3, 2023 10 min

How customer service chatbots are redefining customer experience

Published Apr 27, 2023 30 min

How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown

Published Apr 26, 2023 5 min

AI trends that are giving support leaders a competitive advantage

Published Apr 24, 2023 6 min

Response Time: Vol. 5

Published Apr 20, 2023 27 min

How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher

Published Apr 19, 2023 9 min

Questions about our new AI agent, Fin? Here’s everything you need to know

Published Apr 19, 2023 7 min

Get ready for AI bots by optimizing your knowledge base

Published Apr 13, 2023 27 min

Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

Published Apr 11, 2023 4 min

Response Time: Vol. 4