The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 4 min read
In our latest “Response Time” interview, we ask Ethan Rylett, Head of Customer Success and Support at RotaCloud, about his greatest productivity hack, the most valuable thing working in customer service has taught him, and more.
Customer Service 15 min listen
In the fast-paced world of fintech, could customer service set companies apart from the pack?
News & Updates 3 min read
It was a busy March here at Intercom, and we’ve got lots of updates to share. From Articles, to Checklists, to tickets – we’ve added and upgraded features across the product that will help you to organize your team’s activities and optimize your customers’ experience.
Customer Service 6 min read
As expectations grow and resources shrink, it’s easy for support teams’ workloads to become unwieldy, and often unmanageable. These workload management features can help.
AI & Automation 59 min watch
What if you could have a trustworthy bot that captures the magic of the large language models without going off-script? Join us in this webinar as we introduce our newest, breakthrough AI bot and answer all your questions about it.
Customer Service 3 min read
We noticed three recurring themes in this research report outlining how customer service leaders plan to maximize existing resources while still meeting and exceeding customer expectations.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Libor Bitala, Head of Support at ROI Hunter, about his best customer service experience, what he wishes people knew about working in customer service, and more.
Customer Service 27 min watch
Building customer loyalty requires a lot more than a satisfied customer. What can cognitive science teach us about creating memorable customer experiences that turn prospects into advocates?
Customer Service 3 min read
The process of localization involves tailoring your product to fit the needs of a local culture and language. It means that users across the world get the same great experience within your product, regardless of where they are or the language they speak – and it’s a major part of our mission to make internet business personal.
