Customer Service 14 min read
What is customer experience (CX)?
Learn about customer experience and the role it plays in the consumer journey.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 3 min read
Built for you: Workload Management features, Checklists, and more
Welcome to the February edition of Built for You! Another month, another collection of incredible new features we’ve built for…
Customer Service 34 min watch
Intercom on Product: Our manifesto for next-generation customer service
Technology and society have evolved – and so have we. Our latest product manifesto embodies not just how much we’ve grown, but also our unwavering enthusiasm as we look forward to the next ten years of customer service.
Customer Service 12 min read
Why you need a customer support operations team
Want to empower your support managers, enable your support reps to work more efficiently, and deliver more impactful insights for your business? It’s time to build a customer support operations team.
Growth 15 min read
What is voice of the customer?
Learn about the concept of “voice of the customer” and why it is important to understand. See examples of successful VoC programs.
Customer Service 4 min read
Response Time: Vol. 1
In our first “Response Time” interview, we ask Erin Narvaez, Senior Manager of Customer Support at Frame.io, about her greatest productivity hack, what advice she’d give to peers in the customer service industry, which celebrity would be great at her job, and more.
AI & Automation 17 min watch
Hi, Robot: Intercom interviews ChatGPT
We sit down for an interview with our first-ever non-human guest – a conversation with ChatGPT itself, the AI bot that’s the star of the moment.
Growth 10 min read
Understanding customer success
Find out how to define and measure customer success as it relates to your organization’s products and services.
Customer Service 5 min read
Supporting product launches: How to set up your customer service team for new announcements
Last year, we took a different approach to customer support for the launch of our next-gen Inbox, dedicating a team of specialists to handling questions about the new product.
