The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 24 min listen
From finding the first customers to having no choice but to go remote, bootstrapping is a challenge for any entrepreneur. What does it take to grow a new business in a competitive market with such limited resources?
Growth 26 min listen
More and more established companies are creating semi-autonomous units to drive new innovation. We talk to Atlassian, Vermeer, and Gartner about how they do it.
Product & Design 3 min read
At Intercom, when we say ‘What you ship is what matters’, we are essentially saying that our deliverable is the end product or feature that our customers use – what gets into their hands. Customers don’t pay for design files, they pay for solutions that solve their problems.
News & Updates 2 min read
Our teams are dedicated to ensuring that Intercom achieves the scale, reliability, interoperability, and world-class standards of privacy and compliance that our customers need to deliver a stellar customer experience.
Customer Service 20 min listen
With support teams going remote and providing out-of-hours coverage in different time zones, it’s more important than ever to run an organized, productive ship. Do manual scheduling practices have a place in the modern support experience?
Customer Service 4 min read
Almost all businesses still use email to acquire, engage, and support their customers – but a simple email is no longer enough. As the quantity of emails landing in customer inboxes grows, so do customer expectations.
Growth 25 min listen
Retrieving documents from customers over email can be messy, tedious, and time-consuming – not to mention risky, especially if we’re talking about sensitive data. But it doesn’t have to be.
Sales 4 min read
At Dublin SaaStock 2022, Intercom’s VP of Sales Sanj Bhayro joined Mark Organ, Categorynauts CEO, and Founder and CEO of Influitive and Eloqua, discussing how companies can build winning sales strategies as they continue to evolve.
Product & Design 8 min read
Your data is our most critical asset. We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations.
