The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 3 min read
SMS, the next-generation Inbox, and Custom Actions and Custom Objects in bots are to name but a few of the exciting features we built for you in June.
Product & Design 6 min read
Focusing on the system in the early stages, instead of skipping ahead to high-fidelity mockups, gets us talking about the important decisions faster.
Customer Engagement 24 min listen
Creating a survey may be quick and easy, but so is creating a bad one. Is there a way to design a thoughtful, effective survey that gets results without boring customers to death?
Customer Engagement 11 min read
In-app messaging is a key component of a strong customer engagement strategy. Here’s how to make it work best for your customers.
Customer Engagement 28 min listen
The typical software selling strategy is dead. In a market where there is less and less time to influence customers’ decisions, can customer marketing help companies get ahead?
News & Updates 9 min read
For businesses looking for a reliable, fast, and effective way to communicate with their customers, SMS is a no-brainer. That’s why we’ve released Intercom SMS, a true two-way SMS solution that facilitates real conversations between businesses and their customers – building relationships and bringing engagement to the next level.
News & Updates 4 min read
We’re delighted to announce new next-generation bot capabilities that will boost the power of your bots so that your customers get the help they need, faster.
Product & Design 7 min read
Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. But focusing on the core product can often come at the expense of deeply considering what the onboarding process – the real-world process customers have to go through to start getting value from the product – will be like.
Engineering 3 min read
Intercom is excited to sponsor a new equity, diversity, and inclusion scholarship for students of the University of Limerick’s Immersive Software Engineering course.
