The Intercom Blog

Published Jun 14, 2022 4 min

What is a sales-qualified lead (SQL)?

A sales-qualified lead (SQL) is a vetted prospect (or qualified sales lead) who has indicated through a series… Read more

Nessa Morrissey

Published Jun 14, 2022 4 min

What is a push notification?

Published Jun 14, 2022 3 min

What is tiered support?

Published Jun 14, 2022 2 min

What is customer cohort analysis?

Published Jun 14, 2022 9 min

What is customer relationship management?

Published Jun 13, 2022 5 min

Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Published Jun 9, 2022 16 min

Intercom’s product principles: Back to the basics

Published Jun 8, 2022 4 min

Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

Published Jun 7, 2022 6 min

From first touch to qualified lead: How to use live chat for sales

Published Jun 2, 2022 27 min

Customer Experience author Elizabeth Dixon on the CX that makes an impact