Growth 3 min read
What is a sales-qualified lead (SQL)?
A sales-qualified lead (SQL) is a vetted prospect (or qualified sales lead) who has indicated through a series of actions that they have a high probability of converting.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Growth 3 min read
What is a push notification?
A push notification is a short communication sent directly to users as a pop-up message. They can appear on mobile devices and on computer browsers.
Growth 2 min read
What is tiered support?
Tiered support is a customer service system that is organized by different distinct levels (or tiers) to ensure support issues are handled strategically and efficiently.
Growth 2 min read
What is customer cohort analysis?
Customer cohort analysis is the act of looking at a group of people based on their shared characteristics to better analyze their behaviors over a specific period of time.
Growth 8 min read
What is customer relationship management?
Customer relationship management (CRM) refers to technology that helps companies build authentic, meaningful relationships with customers and prospective customers.
News & Updates 5 min read
Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more
Learn about our latest cutting-edge features and products to help you enrich push notifications, manage your team permissions, perfect your Product Tours, and more.
Product & Design 16 min listen
Intercom’s product principles: Back to the basics
Software only becomes valuable when it’s delivered to customers. By following fundamentals and stripping unnecessary complexity from the equation, we can do it fast and efficiently.
Customer Service 4 min read
Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale
The Intercom Inbox has always been one of the main attractions for our customers – but, with our latest upgrade, the next-generation Inbox is now the fastest, most effective, and powerful Inbox built for support at scale.
Sales 6 min read
From first touch to qualified lead: How to use live chat for sales
The promise of live chat for sales is being able to connect faster with high quality leads. But how well does the live chat sales funnel actually work?
