![Intercom Off Script Episode 5 – President Archana Agrawal](https://blog.intercomassets.com/blog/wp-content/uploads/2024/08/Blog-Hero-Off-Script-Episode-5-530x240.jpg.optimal.jpg)
Customer Service 20 min watch
Off Script: Better, faster, cheaper – how AI transforms the economics of customer service
Intercom President Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost.