Product & Design

Our latest thinking on building and designing great products

Published Mar 6, 2025 26 min

Intercom on Product: Designing for clarity

Published Feb 7, 2025 24 min

This is getting real: Welcome to the AI revolution

Des Traynor at Pioneer – This is Getting Real

Published Jan 24, 2025 10 min

Designing for clarity: How we restructured Intercom’s information architecture

Designing for Clarity - A Journey into Restructuring Intercom’s IA

Published Dec 20, 2024 46 min

Intercom on Product: How we became an AI-first company

Intercom on Product Des Traynor Paul Adams

Published Nov 14, 2024 8 min

Intercom vs Zendesk: Two AI agents put to the test

Fin vs Zendesk AI Agent: Two AI agents put to the test

Published Oct 17, 2024 8 min

Fin over email: How we built a multichannel AI agent

Intercom Fin over Email blog hero

Published Sep 19, 2024 56 min

Innovating with AI: The latest insights from SaaS companies leading the way

AI Innovation in SaaS event – Coda, Assembled, Intercom

Published Jul 11, 2024 24 min

Off Script: Designing the future with AI

Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

Published May 30, 2024 27 min

Intercom on Product: Making the jump from B2C to B2B product management

Intercom on Product

Published May 15, 2024 7 min

B2B vs B2C product management: How different are they really?

B2B vs B2C Product Management