![Designing for Clarity - A Journey into Restructuring Intercom’s IA](https://blog.intercomassets.com/blog/wp-content/uploads/2025/01/Designing-for-Clarity-Blog-Lo-1200x560.jpg.optimal.jpg)
Designing for clarity: How we restructured Intercom’s information architecture
Rethinking the information architecture of a complex app isn’t easy. Learn how we simplified the Intercom navigation, enhanced the user experience, and created space for AI innovation.