AI & Automation 36 min watch
The future of filmmaking: Synthesia CEO Victor Riparbelli on how generative AI is transforming video
Victor Riparbelli, CEO of Synthesia, joins us to discuss how generative AI is revolutionizing video production.
Product & Design
Our latest thinking on building and designing great products
Product & Design 9 min read
Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’
Product-market fit is critical for startups, but established companies also have to keep focusing on it. Discover a new approach we have devised at Intercom.
AI & Automation 41 min watch
Intercom on Product: Product strategy in the age of AI
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents.
Product & Design 45 min watch
Shopify UX Director Elizabeth McGuane on why design should start with words
When you think about design, you probably picture some sketches on a whiteboard, a mockup of a product, or iterations of an interface. But a crucial part of the process happens – or should happen, at least – before the visual representation.
AI & Automation 55 min watch
The emergence of superintelligent AI
We take superintelligence head-on – the knowns and the unknowns, from the ethics to the threats and the challenges of regulation.
Product & Design 8 min read
Unlocking customer value with data: How we developed the Customer Milestones Framework
Truly understanding how your customers adopt and use your product is critical for long-term retention – learn how we created a new framework to get a clear picture of how our customers get value from Intercom.
AI & Automation 5 min read
AI-powered UI (aka “Return of the Chat”)
AI is already transforming software that has relied on text input and chat, but it’s time to start imagining how LLMs are going to revolutionize powerful tools with complex UIs.
AI & Automation 59 min watch
From science fiction to tech reality: Exploring the impact of AI
A fascinating conversation on AI that touches on a lot of the broader, existential issues raised by this incredible new tech.
Product & Design 30 min watch
Intercom on Product: The AI revolution and the future of customer service
We discuss the transformative impact of AI, the evolving landscape of customer service, and how humans and AI will work together in the future.