Product & Design 5 min read
Intercom’s product principles: Creating personal products by design
Our mission – the change we want to create – is to make internet business personal. Whether we’re creating tools…
Product & Design
Our latest thinking on building and designing great products
Product & Design 15 min listen
Intercom’s Product Principles: Building solutions that fit the bill
It’s easier to make things people want than to make people want things. From starting with the problem to taking ownership of what ships, focusing on the right areas can make all the difference in crafting a useful solution that actually solves your customers’ problems.
Product & Design 19 min read
Reaccelerate: Finding new engines of growth in your business
In these tough economic conditions, most businesses are just thinking about how to survive. But if you’re brave and move fast, it’s actually possible to find new opportunities to grow.
Growth 26 min listen
Solving the Innovator’s Dilemma: How successful companies are embracing innovation units
More and more established companies are creating semi-autonomous units to drive new innovation. We talk to Atlassian, Vermeer, and Gartner about how they do it.
Product & Design 3 min read
Intercom’s product principles: What you ship is what matters
At Intercom, when we say ‘What you ship is what matters’, we are essentially saying that our deliverable is the end product or feature that our customers use – what gets into their hands. Customers don’t pay for design files, they pay for solutions that solve their problems.
Product & Design 8 min read
How we ensure the highest standards of data privacy and compliance within Intercom
Your data is our most critical asset. We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations.
Product & Design 15 min listen
Engineering principles: Shaping the solution and building in small steps
With every product we build, we’re always aiming to deliver the most value to our customers as quickly as possible. Our engineering principles help us do just that.
Customer Engagement 26 min listen
How to deploy empathy to get the most out of customer interviews, according to Geocodio’s Michele Hansen
Why do people cancel? What feature should you build next? Which potential customers are the best fit for your business? The answer to all of these questions don’t lie in spreadsheets or charts, but in customer interviews.
Product & Design 40 min listen
Intercom on Product: The new dawn of Machine Learning
We’ve been here before. Between media buzz, overstated claims, and the work on the ground, sometimes it’s hard to distinguish fantasy from reality when dealing with Machine Learning. As neural networks mature and stand out from the pack, can the tech live up to the hype?