Customer Service 4 min read
Have You Tried Talking To Your Customers?
I remember daydreaming in the boardroom of a renowned university in Ireland while pretending to listen to a group of…
Product & Design
Our latest thinking on building and designing great products
Product & Design 5 min read
Where to draw the line as a product manager
The most important thing a product manager does is decide where their product stops and someone else’s product takes over….
Product & Design 5 min read
Wireframing for Web Apps
The goal of preparing wireframes is to solve design challenges regarding layout, and priority. This is usually done in wireframes…
Customer Service 4 min read
Getting Insight Into Your Userbase
There are 3 types of data that every product manager or application owner should have easy access to: User Activity,…
Product & Design 2 min read
Running Closed Betas: Which Users, and How Long?
A closed beta is an excellent feedback loop. It lets you see what works well in your application, and it…
Product & Design 1 min read
What’s in a Name?
Naming a product is difficult. Branding legend Marty Neumeier says that good product names have seven characteristics. They should be…
Customer Service 5 min read
Know Your Customers and How They Decide
Everything you design—from slide decks to email newsletters, from marketing sites to company t-shirts—has a goal, and that goal is…
Product & Design 2 min read
Criticism and two way streets
A post by Jason Fried titled “Give it 5 minutes” reminded me of a great technique I learned about from…
Product & Design 6 min read
What you should know about private betas
Private betas are great for controlling access to a product as you tweak it. They work best when your product…