![](https://blog.intercomassets.com/blog/wp-content/uploads/2012/07/SwissArmy-740-530x240.jpg.optimal.jpg)
Product & Design 2 min read
Prioritising Features: Who’ll Use It & How Often?
The Swiss Army knife is a remarkable product. By combining many products of low utility, it becomes a product of…
Our latest thinking on building and designing great products
Product & Design 2 min read
The Swiss Army knife is a remarkable product. By combining many products of low utility, it becomes a product of…
Product & Design 3 min read
Gathering useful timely feedback from customers can be a long process. Intercom makes it faster and easier than ever before…
Customer Service 4 min read
I remember daydreaming in the boardroom of a renowned university in Ireland while pretending to listen to a group of…
Product & Design 5 min read
The most important thing a product manager does is decide where their product stops and someone else’s product takes over….
Product & Design 5 min read
The goal of preparing wireframes is to solve design challenges regarding layout, and priority. This is usually done in wireframes…
Customer Service 4 min read
There are 3 types of data that every product manager or application owner should have easy access to: User Activity,…
Product & Design 2 min read
A closed beta is an excellent feedback loop. It lets you see what works well in your application, and it…
Product & Design 1 min read
Naming a product is difficult. Branding legend Marty Neumeier says that good product names have seven characteristics. They should be…
Customer Service 5 min read
Everything you design—from slide decks to email newsletters, from marketing sites to company t-shirts—has a goal, and that goal is…