Product & Design 2 min read
Features & Physics Envy
I use the above graph to pick what features to add or improve based on how many customers use them,…
Product & Design
Our latest thinking on building and designing great products
Product & Design 5 min read
To Sustain or disrupt?
In a talk titled Reinventing IT, Prof Clay Christensen, author of The Innovators Dilemma, asks a simple question: Why do…
Customer Service 6 min read
The Death and Rebirth of Customer Experience
Trading online is seductive. No rent. No property tax. No opening hours. It’s 24/7/365 and more than that it’s worldwide….
Product & Design 4 min read
Beware of icebergs
When a customer asks for a new feature, it’s quite often something that makes perfect sense. My heart says “Sure…
Product & Design 2 min read
Data Visualisation in Web Apps
A dashboard is a single screen showing the status of an application. At a glance you should see what’s going…