Product & Design 3 min read
Gimmicks and patterns in interface design
Launching an app with distinctive interface features can work out incredibly well. Path did this last week and has reaped…
Our latest thinking on building and designing great products
Product & Design 3 min read
Launching an app with distinctive interface features can work out incredibly well. Path did this last week and has reaped…
Product & Design 3 min read
The mathematician searches around the lamppost on his hands and knees. “What are you looking for?” a bystander asks. “My…
Product & Design 2 min read
I use the above graph to pick what features to add or improve based on how many customers use them,…
Product & Design 5 min read
In a talk titled Reinventing IT, Prof Clay Christensen, author of The Innovators Dilemma, asks a simple question: Why do…
Customer Service 6 min read
Trading online is seductive. No rent. No property tax. No opening hours. It’s 24/7/365 and more than that it’s worldwide….
Product & Design 4 min read
When a customer asks for a new feature, it’s quite often something that makes perfect sense. My heart says “Sure…
Product & Design 2 min read
A dashboard is a single screen showing the status of an application. At a glance you should see what’s going…