Fresh insights, tips and tactics for the modern-day salesperson
Sales 26 min listen
Intercom’s VP of EMEA Sales talks about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.
Sales 21 min listen
Contrary to popular belief, sales isn’t just about hitting targets and closing deals. Today’s guest believes the best salespeople don’t just sell to their customers – they serve them.
Sales 16 min read
How do modern businesses build, manage and scale their sales team? We asked experts from Shopify, Close, Terminus and many more to share their best strategies for building a sales team.
Sales 6 min read
As a sales manager, the most impactful thing you can do is coach your team. To do this effectively, it’s important to remember that every customer interaction matters when closing a deal, especially emails.
Customer Service 19 min listen
The impact of customer experience on revenue is clear. So why do so many revenue-driven organizations keep treating support as a cost center?
Sales 6 min read
Getting the team right is one of the hardest parts of scaling sales. Rapid growth means you need a large, high-performing team, and you need it right now. But no sales team can afford to grow without intention.
Sales 31 min listen
With the onset of the COVID-19 pandemic, a lot of companies stopped in their tracks and had to rethink everything. Others, however, hit the gas pedal. BrowserStack’s Mark Rudden details their experience.
Sales 10 min read
We spoke to some of Intercom’s sales leaders across three continents to learn more about what a great sales team culture actually looks like – and how you can put their lessons into practice.
Sales 51 min listen
In our latest episode Des Traynor chats Bob Moesta, the founder, maker, innovator, and professor who helped pioneer the Jobs-to-be-Done framework and has now turned his attention to demand-side sales and making it an empowering experience for all.
