Lessons from our product leaders on building software in an AI-first world
Hear the latest insights from Intercom Co-founder and Chief Strategy Officer Des Traynor, Chief Product Officer Paul Adams, and other Intercom product leaders as they share their thoughts on building software in an AI-first world.
In our 11th episode Des Traynor and Paul Adams discuss the importance of collaboration between product and marketing teams, especially as a company scales.
Des Traynor and Paul Adams return with episode 10 of Intercom on Product, exploring product judgment. What is it? Why does it matter? And how to develop it?
Des Traynor and Paul Adams discuss the importance of efficiency to good product principles and why it’s important to build a team who are willing make every day count
I sat down with Paul Adams and Emmet Connolly to reflect on the end of an era as well as the products and technology that defined 2019.
In episode seven of Intercom on Product, Des Traynor and Paul Adams discuss six key ingredients for product strategy and how to align them with company strategy.
On this episode of Intercom on Product, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.
There’s been a sudden rise of “keyboard-first” apps that focus on speed. We explore what this trend says about product design and how products evolve over time.
Des Traynor and Paul Adams discuss the principles we use to guide us as we build great product. Helping us to encode our successes and avoid mistakes, our principles are the foundations on which we build.
Des Traynor and Paul Adams discuss the value of holding product forums and end-to-end reviews as a way of getting alignment between multiple stakeholders in an R&D organization.
In the second episode of this new product-focused series, we discuss how to harness the power of feedback to shape your product roadmap.