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Discover the future of customer service, support, and experience
Join Intercom's Support team leaders in conversation with customer service experts, renowned CX thinkers, and influential authors who are shaping the future of customer support.
Discover the future of customer service, support, and experience
Join Intercom's Support team leaders in conversation with customer service experts, renowned CX thinkers, and influential authors who are shaping the future of customer support.
Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.
We explore our latest research on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan.
Serena Chan from Dovetail joins us to discuss how to conduct the right type of research and apply it to your CX.
How can you get buy-in for AI-first customer service from your execs? This conversation explores a few strategies for convincing leadership to adopt AI.
In this episode of The Ticket podcast, we explore the best strategies to ensure your customer service representatives are fully bought-in as you transition to AI-first customer service.
Explore how AI can maximize team efficiency in customer support with Leanne Harte, Senior Manager of Customer Support.
Intercom’s Senior Product Marketing Manager OIivia Singarella discusses some exciting news for the future of AI-first customer service.
As AI takes over more manual tasks, customer service teams have the opportunity to play a more strategic role and contribute to achieving broader business goals.
Customers expect exceptional experiences from every business they interact with. If your service is “satisfactory,” you’ll get left behind. Shep Hyken shares findings from his latest report on how to deliver outstanding customer experiences.
AI is radically changing how customer service teams operate. Learn how to evolve your team structure to capitalize on new opportunities.