The Ticket

Discover the future of customer service, support, and experience

Published Aug 15, 2024 20 min

The Ticket: Defining and evaluating a remarkable customer experience

The Ticket Intercom Declan Ivory, Lynsey Duncan, Bobby Stapleton

Published Aug 1, 2024 20 min

The Ticket: Dovetail’s Serena Chan on why customer research is a crucial part of your support strategy

The Ticket Intercom Serena Chan and Bobby Stapleton

Published Jul 25, 2024 20 min

The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

The Ticket Declan Ivory Bobby Stapleton

Published Jul 18, 2024 23 min

The Ticket: How to lead your customer service team into the AI future

The Ticket Declan Ivory Bobby Stapleton

Published Jul 4, 2024 20 min

The Ticket: Maximizing team efficiency with AI

Published Jun 27, 2024 20 min

The Ticket: Building the future of AI-first customer service

Published Jun 13, 2024 15 min

The Ticket: Unlocking customer service’s strategic potential with AI

The Ticket podcast with Bobby Stapleton and Anthony Lopez

Published Jun 6, 2024 36 min

The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX

Declan Ivory interviews Shep Hyken on The Ticket podcast

Published May 24, 2024 30 min

The Ticket: Evolving your support org to thrive in the AI era

Ruth O'Brien and Declan Ivory The Ticket Podcast

Published May 16, 2024 16 min

The Ticket: Mapping out the first 90 days with AI-first Customer Service

Intercom's Senior Director of Human Support Bobby Stapleton and Director of Customer Support Operations Anthony Lopez