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Discover the future of customer service, support, and experience
Join Intercom's Support team leaders in conversation with customer service experts, renowned CX thinkers, and influential authors who are shaping the future of customer support.
Discover the future of customer service, support, and experience
Join Intercom's Support team leaders in conversation with customer service experts, renowned CX thinkers, and influential authors who are shaping the future of customer support.
Launching an AI-first customer service system might feel overwhelming if you don’t know where to start. Here are some tried and tested tips for your first three months.
Discover how AI is transforming the day-to-day work of support agents and creating entirely new roles and career paths for them to explore.
Across CS and CX, there’s a lot of discussion happening about what role humans will play in the human-AI partnership. Mercer Smith joins us to discuss it all.
Learn how Intercom’s AI Copilot is changing the way our Customer Support team works, and the benefits they’re already seeing since starting to use it.
Intercom’s Senior Director of Automated and Proactive Support, Ruth O’Brien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it.
CX expert Stacy Sherman dives into the nuts and bolts of designing a standout customer experience to help you get – and keep – customers.
Your AI engine is only as good as the help content that feeds it. Find out how we create a culture of knowledge management at Intercom.
Customer service tech stacks are fragmented and slow, but consolidated AI-powered support platforms are transforming what is possible. Discover how Intercom’s Support team is pioneering this transition.
Amplitude’s VP of Global Customer Success Jenna Elliott discusses the intricacies of driving customer success in today’s world – and what the roadmap for businesses aiming to thrive in this era looks like.
How are the economics of providing great customer service changing now that AI is transforming the space? In the latest episode of The Ticket, Declan Ivory and Bobby Stapleton unpack a lot of the implications of this new reality.