The Ticket

Published May 1, 2024 21 min

The Ticket: Exploring customer service career paths in the age of AI

Published Apr 25, 2024 25 min

The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith

Published Apr 18, 2024 20 min

The Ticket: Moment of truth – Intercom’s AI Copilot in practice

Published Apr 11, 2024 10 min

The Ticket: How AI Copilot changes the game for support teams

Published Mar 28, 2024 20 min

The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

Published Mar 21, 2024 25 min

The Ticket: Fueling the AI machine with the knowledge it needs

Published Mar 7, 2024 27 min

The Ticket: How AI is transforming customer service tech stacks

Published Feb 29, 2024 24 min

The Ticket: Amplitude’s Jenna Elliott on navigating the future of customer success

Published Feb 22, 2024 30 min

The Ticket: Understanding the changing economics of customer service in the age of AI

Published Feb 15, 2024 27 min

The Ticket: Simon T. Bailey on the platinum service principles that create lifelong customers