On this episode of Inside Intercom, we talk to the people who have been working behind the scenes to ensure a safe and positive workplace experience when our offices reopen.
Customer Service 10 min read
The last year has had an irreversible impact on how companies and customers interact with each other – and there’s no going back.
Customer Service 10 min read
Customer Support is undergoing massive, irreversible change right now – find out how to stay ahead of the curve by adopting the Conversational Support Funnel.
Customer Engagement 12 min read
Industry leaders share key components of and advice for building a strong business resilience strategy that bolsters businesses faced with challenges and sets them up for growth longterm.
Sales 32 min listen
We chat with Aircall’s COO and Co-Founder Jonathan Anguelov about their recent funding announcement and what it means for the future of the phone call.
Customer Engagement 47 min listen
“Home is where the heart is,” as the saying goes. And for now, it’s where you’ll find the office and…
Product & Design 31 min listen
Des Traynor and Paul Adams return with episode 10 of Intercom on Product, exploring product judgment. What is it? Why does it matter? And how to develop it?
Customer Engagement 6 min read
Email is an important channel for acquiring, supporting, and retaining users, but your sending reputation is critical. Here’s how to improve open rates and decrease bounces.
Customer Engagement 45 min listen
In episode three of H.O.M.E., a four-part podcast series on Inside Intercom, we explore how folks are adapting to a life at home. We look at the world of e-commerce and find out how businesses large and small are coping.
Customer Engagement 40 min listen
Part two of our four-part podcast series exploring our “new normal”. With life lived entirely in the home, how are people socializing and staying in touch?