Engineering 5 min read
Learning by fixing — the value of triage engineer rotations
Breaking things and fixing them again is one of the best ways to learn. I learned this lesson early, thanks…
Engineering
Engineering 5 min read
How we fixed our on call process to avoid engineer burnout
Intercom’s mission is to make internet business personal. But it’s impossible to be personal when your product is broken. Uptime…
Engineering 5 min read
Is it time to update your engineering processes?
Well thought-out engineering processes are an asset to any company – but if they aren’t being updated regularly, these processes can start to slow you down.
Engineering 31 min listen
Intercom’s Rich Archbold on how to run less software
In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission.
Engineering 4 min read
Don’t let fear of feedback undermine your technical design
Let’s begin with a hypothetical scenario: You’ve spent the last two weeks perfecting your pitch. You’ve thought through every possible…
Engineering 4 min read
Building “Minicom”: How our engineering interviews illustrate our values
The engineering interview presents a unique opportunity to showcase your company’s engineering culture and values to potential new hires. It…
Engineering 27 min listen
Stripe’s Will Larson on engineering and infrastructure management
Will Larson has managed infrastructure teams for some of the biggest names in software. Today he’s leading Foundation Engineering at…
News & Updates 5 min read
We’re doubling our product teams in San Francisco, Dublin & London
Six years ago, Intercom invented business messaging – helping internet businesses interact with their customers in a personal, scalable way…
Engineering 15 min read
Run less software
We have developed a critical philosophy behind how we build software, and the tech stack we rely on. We call it Run Less Software, and here we explain its three pillars.
