Our key takeaways from recent research conducted by Forrester Consulting on behalf of Intercom, exploring how conversational experiences drive growth.
Intercom is proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022.
Customer Service 9 min read
Conversational experiences are no longer the future of customer support – customers are expecting them now. Here’s what you need to know to become an industry leader.
Customer Service 10 min read
Increased conversation volumes, reduced bandwidth, inefficient tech stacks – customer support has never been more challenging. Here’s what you need to do about it.
Customer Service 10 min read
The last year has had an irreversible impact on how companies and customers interact with each other – and there’s no going back.
News & Updates 4 min read
Want to deliver fast, efficient, personal support at scale? New research shows the business benefits of switching to conversational support.
