Renowned tech analyst Benedict Evans joins us to unpack the latest AI shifts, from DeepSeek’s rapid rise to the ongoing debate between deterministic and probabilistic AI.
AI & Automation 24 min watch
The open questions raised by the rise of AI are now getting answers. Discover how AI went from possible to inevitable to certain.
AI & Automation 46 min watch
How is AI changing the way we build product, the rituals we rely on to ship consistently innovative software, and our fundamental strategy as a customer service platform? We discuss the ways we are reinventing the company to adapt to the era of AI.
Product & Design 27 min watch
Are B2B and B2C product management worlds really that different? Bethany joined us as a PM at Intercom after years in B2C, and shares her perspective on the main differences and similarities she’s encountered so far.
AI & Automation 38 min watch
Intercom VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era.
Product & Design 27 min watch
Discover how our product design team is applying AI at every stage of the design process in this conversation between Molly Mahar and Emmet Connolly.
Product & Design 55 min watch
Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design, for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.
AI & Automation 41 min watch
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents.
Product & Design 30 min watch
We discuss the transformative impact of AI, the evolving landscape of customer service, and how humans and AI will work together in the future.
Customer Service 34 min watch
Technology and society have evolved – and so have we. Our latest product manifesto embodies not just how much we’ve grown, but also our unwavering enthusiasm as we look forward to the next ten years of customer service.