Meet the world’s most advanced AI agent for customer service: Fin 2. Watch the launch keynote, where we lift the curtain on exactly what it’s taken to get to this point.
AI & Automation 5 min read
Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.
Customer Service 16 min watch
Check out the full Fin AI Copilot announcement video – learn all about the intelligent assistant for your support team, and the future of AI-first Customer Service.
Customer Service 4 min read
We’re excited to reveal our latest breakthrough innovation – a personal AI assistant for every customer support teammate, right in the inbox.
Customer Service 4 min read
Our new reporting features allow you to get clear, actionable insights into the performance of your entire support organization.
Customer Service 2 min read
Unlock global customer support with Intercom’s AI agent, Fin, now offering multilingual capabilities in 45 languages.
Customer Service 2 min read
Meeting customer expectations without modern tools is tricky and time-consuming. The power of Fin AI is now in the inbox – helping your team instantly summarize conversations, personalize replies, and automate tasks, saving them precious hours.
Customer Service 30 min listen
Take a tour of the evolution of phone support – from an old recording of Alexander Graham Bell to the science of on-hold music to our latest feature, Intercom Phone.
Customer Service 4 min read
Even with the move towards messenger-based and self-serve support, a lot of customers still want the option of phoning a business. That’s why we’ve released Intercom Phone: a phone support solution that ensures a seamless customer and team experience, with calls and conversations all in one place.
Customer Service 4 min read
With chatbots handling more and more support conversations, it might seem like help centers are obsolete. But don’t be fooled – many consumers still prefer to find answers on their own. A strong self-serve offering includes a help center that both resolves customer queries and aligns with a company’s brand.
