Product & Design 2 min read
Where does your product suck? Where does it matter?
A product roadmap is built out of hard decisions. The bugs you must fix will fight with the features you…
product management
Intercom helps you build better products. Understand how your product is being used by reaching out to the right users for contextual feedback in your app.
Product & Design 4 min read
Why New Features Usually Flop
Launching a successful feature demands the same skills as launching a successful product. The difference is that you also have…
Product & Design 31 min watch
The future product canvas
We are all designing complex, dynamically changing, social systems. A few months ago I gave the the opening keynote at…
Product & Design 7 min read
Designing features using Job Stories
Personas and User Stories made sense when customers and product teams were far from each other. That’s no longer the…
Product & Design 4 min read
Iterative Improvement Is No Substitute For Creativity
With so many tools to measure, experiment, and quickly iterate through the designs of cloud software products, it’s tempting to…
Product & Design 2 min read
Why Microsoft needs a new focus
For Microsoft to survive the gravitational pull of enterprise irrelevance, a lot of things need to change. Starting with focus….
Product & Design 4 min read
Asking customers what you want to hear
There is nothing more insightful than learning how to improve your business directly from your customers. The challenge is asking…
Product & Design 4 min read
Shipping is the beginning of a process
All too often, shipping product is seen as an end. A milestone reached, a good time to move onto the…
Product & Design 1 min watch
Talk: They’re all just perspectives
Start-up advice often comes in the form of populist phrases. Usually they’re are at odds with other valid phrases. Sometimes…