Product & Design 4 min read
What Does Feature Creep Look Like?
When you think about feature creep and bloated products what comes to mind? Endless tabs, toolbars, settings, and preferences, right?…
product management
Intercom helps you build better products. Understand how your product is being used by reaching out to the right users for contextual feedback in your app.
Product & Design 4 min read
There are no small changes
“We want to limit the length of a review in the product to 140 characters, because we may want to…
Customer Service 3 min read
The Danger of Dogfooding
When everyone involved in building a product are also using the product themselves, they’re said to be ‘dogfooding’. Dogfooding empowers…
Product & Design 6 min read
Why being first doesn’t matter
Any startup founder knows the pressure of launching first. The belief is that if your competitor beats you to market,…
Product & Design 1 min listen
An interview with Garrett Dimon
In this interview, Garrett discusses the thinking behind his product Sifter, the problem with low-end price plans, the long, slow…
Product & Design 2 min read
You pay the price, but you get value
Sometimes your customers know that you provide a feature they want, but for some reason, they don’t use it. Why…
Product & Design 1 min read
Complex, but not Complicated
Situation: Your users know you provide a feature, and they want to use it. But when they approach it they’re…
Product & Design 2 min read
Are you being Clear, or Clever?
Situation: You’ve built a great feature that solves a real problem that you know your users have. They’re not using…
Product & Design 3 min read
Deliberate product improvements
It’s risky to try to improve any part of a product without understanding the job that it does for customers,…