Product & Design 57 min watch
10 core principles for starting up
There is an infinite amount of advice for startups, but if I had to boil it down to just 10…
product management
Intercom helps you build better products. Understand how your product is being used by reaching out to the right users for contextual feedback in your app.
Product & Design 10 min read
How to run a successful beta in 7 steps
Prior to joining Intercom as a Product Manager, I had never run a structured beta. When it came to finally…
Product & Design 6 min read
Navigating the complexity of change aversion
Change aversion is a concept well known to designers and product managers. It’s the negative reaction users have to changes…
Product & Design 6 min read
How we run project retrospectives at Intercom
One of the first things that struck me when I started working at Intercom was the culture of transparency and…
News & Updates 5 min read
We’re doubling our product teams in San Francisco, Dublin & London
Six years ago, Intercom invented business messaging – helping internet businesses interact with their customers in a personal, scalable way…
Product & Design 3 min read
Finding the right challenge
What does it mean to be challenged? I’ve found the greatest satisfaction in life comes from times I’ve pushed myself…
Product & Design 6 min read
RICE: Simple prioritization for product managers
Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…
Product & Design 29 min listen
NextView Ventures’ Melody Koh on leading product at a high-growth company
It’s lessons like these that put Melody Koh on our radar. Melody recently became a venture partner at NextView Ventures,…
Customer Engagement 29 min listen
Metromile’s Shaun Clowes on activating and retaining users
The reason is simple: No matter how many new users you acquire, they won’t grow your business unless they’re successfully…
