Customer Service 31 min listen
Broadly speaking you can solve customer problems two ways. You can solve them directly with customer support or try and get to the root cause by building or improving a product.
Product & Design 44 min listen
Before joining Intercom he helped design vacuums at Dyson, helped design Gmail, YouTube and Google+, and then at Facebook he…
Product & Design 12 min watch
Almost every company claims that they want to be innovative and disruptive. But scratch beneath the surface and the claim…
Product & Design 1 min read
If you work in a startup, a really effective way of thinking about your product roadmap is over three timelines: the…
Product & Design 6 min read
Building a great product is an art as much as a science. It requires making hard decisions and trade-offs, in…
Product & Design 5 min read
Are all your users using all the features in your product? Of course they’re not. Let’s talk about that. When…
Product & Design 10 min read
Here’s a simple set of Yes/No questions that you can quickly answer before you add another item to your product roadmap….
Product & Design 2 min read
The quicker you can get feedback on what you’re thinking the better your idea will be. Usage is oxygen for…
Product & Design 2 min read
A product roadmap is built out of hard decisions. The bugs you must fix will fight with the features you…